Refund Policy

Refund and cancellation policy for our SaaS products and subscriptions

Last updated: February 25, 2026

1. General Refund Policy

Apex Ridge Ventures strives to provide exceptional SaaS products and services. This policy outlines refund and cancellation terms for our software subscriptions and services including Minz, CommentGuard AI, and other SaaS offerings.

We believe in customer satisfaction and provide fair refund policies while protecting our business from abuse.

2. Subscription Refunds

Monthly Subscriptions

  • 14-Day Money Back Guarantee: Full refund available within 14 days of initial subscription
  • Pro-rated Refunds: Not typically provided for monthly plans after 14 days
  • Cancellation: No refund for current billing cycle, service continues until period end

Annual Subscriptions

  • 30-Day Money Back Guarantee: Full refund available within 30 days of initial subscription
  • Partial Refunds: Pro-rated refunds may be available after 30 days in exceptional circumstances
  • Unused Portion: Refunds calculated based on full months remaining

Free Trial Conversions

  • Full refund guaranteed within 7 days of trial-to-paid conversion
  • No questions asked for refunds during this period
  • Account will revert to free tier if available

3. Product-Specific Policies

Minz (QR Code Platform)

  • Setup Fees: Non-refundable once QR codes are generated
  • Usage Credits: Unused credits refundable within first 30 days
  • Custom Integrations: Development fees non-refundable once work begins

CommentGuard AI

  • Processing Credits: Refundable if technical issues prevent usage
  • AI Training: Custom model training fees are non-refundable
  • API Usage: Refunds available for documented service failures

Enterprise Plans

  • Custom refund terms outlined in enterprise agreements
  • May include service level guarantees and credit provisions
  • Negotiated terms take precedence over standard policy

4. Usage-Based Billing Refunds

API Credits and Consumption

  • Billing Disputes: Credits refunded for documented technical failures
  • Overages: Charges disputed within 30 days may be reviewed
  • Unused Credits: Generally non-refundable unless account terminated within guarantee period

QR Code Scans and Analytics

  • Scan credits refunded only for technical service failures
  • Analytics reports are considered delivered upon generation
  • Data export fees are non-refundable once files are provided
Important Notice

5. Non-Refundable Items

The following are typically non-refundable:

  • Setup and Onboarding Fees: Once services are delivered
  • Custom Development Work: Bespoke features or integrations
  • Third-Party Costs: External service fees we incur on your behalf
  • Data Storage and Backup: Historical data retention services
  • Training and Consulting: Time-based professional services
  • Terminated Accounts: Accounts terminated for terms violations

6. Refund Request Process

How to Request a Refund

  1. Contact Support: Email billing@apexridge.ventures or use in-app support
  2. Provide Details: Account information, billing period, and reason
  3. Wait for Review: We'll review within 2-3 business days
  4. Receive Decision: Approval or denial with explanation

Required Information

  • Account email address or customer ID
  • Invoice number or billing period
  • Detailed reason for refund request
  • Any supporting documentation

Review Criteria

  • Service performance issues or downtime
  • Billing errors or duplicate charges
  • Technical problems preventing service use
  • Account age and usage history

7. Processing and Timeline

Refund Processing Time

  • Credit Card: 3-5 business days after approval
  • PayPal: 1-3 business days after approval
  • Bank Transfer: 5-10 business days after approval
  • Wire Transfer: 1-3 business days after approval

Refund Methods

  • Refunds processed to original payment method
  • Account credits available for immediate use
  • Check payments for large amounts (over $1,000)

8. Cancellation Procedures

Self-Service Cancellation

  • Cancel anytime through account settings
  • Service continues through end of current billing period
  • No prorated refunds for mid-cycle cancellations
  • Data export available for 30 days post-cancellation

Account Downgrade

  • Downgrade to lower plan anytime
  • Difference credited to account for future billing
  • Feature access adjusted immediately

9. Service Level and Downtime

Service Credits

  • Uptime SLA: Credits for verified downtime exceeding 99.9%
  • Performance Issues: Credits for documented slowdowns
  • Data Loss: Service credits plus restoration efforts

Credit Calculation

  • Credits calculated based on percentage of monthly fee
  • Maximum credit of 100% of monthly subscription
  • Credits applied automatically to next billing cycle

10. Dispute Resolution

Internal Review Process

  1. Initial Review: Support team evaluation
  2. Management Review: Escalation for complex cases
  3. Final Decision: Written determination with reasoning

Chargeback Prevention

  • Contact us before initiating chargebacks
  • We work to resolve billing disputes quickly
  • Chargebacks may result in account suspension

11. Contact Information

For refund requests and billing questions:

Apex Ridge Ventures LLC - Billing Team
Email: billing@apexridge.ventures
Support Portal: Available through your product dashboard
Response Time: 2-3 business days
Hours: Monday-Friday, 9 AM - 5 PM EST

For general inquiries: Contact Form